We have compiled a list of answers to some Frequently Asked Questions (FAQ’s). If you have any further questions, please do not hesitate to contact us.
How can I tell how large an item is?
Clicking on the title or picture of an item listing will open the item details page which will have the dimensions listed in the items description area. All are listed in inches of width x height, measured from the outermost points, so if a letter has a loop at the top, the measurement will begin at the top point of the loop sticking up, not the body of the letter itself.
If the item description does not show the measurements, please email or call us for dimensions rather than assuming. Item size in pictures may be misleading as they are all scanned individually and cropped to show the details of the item, so you cannot assume how large an item is in perspective to the image or other images around it.
What if my items are out of stock?
At this time, we will ship to you what we have in stock. If the item is a regularly stocked item, we will automatically place it on backorder for you. If the item is a limited stock item or discontinued, we will refund the money for the missing items and ship the rest of your order to you. If this is a problem, please include notes in the order to contact you if anything is low on stock. We will call you before processing and shipping to see if you can use a substitute or if a back-order is a possibility for the item.
How long does it take to process an order?
Most orders are shipped within 1-2 business days (M-F) of the order being placed. If we see an order with Priority or Express shipping we always try to get it out asap.
Do we give discounts?
Yes! We do offer discounts! There are several ways to save
- Sign up for our newsletter and we will send you all the latest promotions!
- Each product page has quantity discounts that get you up to 25% off if you order enough of the same item.
- Send us a photo of what you did with your patch and get 25% off your next order! (Email photos to firstname.lastname@example.org
- We also offer wholesale discounts. Please see our DISCOUNTS page for details!
Sign Up For Discounts & More!
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How do I Iron on my patch or rhinestones?
You should have received a business card in the baggy with your items which has instructions on the back, or you can also view the instructions here: IRON ON APPLIQUE INSTRUCTIONS
Do you make custom patches?
Yes, we do! You can fill out a quote request on our Custom Patches page. We have a minimum order requirement of 25qty per design.